Our goal is to provide clear expectations around course purchases and refunds. Please read this policy carefully before completing a purchase.
Overview
Rogers Consultants provides digital educational products and online courses. Because digital course content may be accessed immediately after purchase, refund eligibility may depend on whether course access or content has already been used.
By purchasing a course, you acknowledge that you have reviewed the applicable course information and this Refund Policy.
Refund Eligibility
Refund requests may be considered when submitted within the applicable refund period stated at the time of purchase, provided that the relevant eligibility requirements are satisfied.
Where a refund period is offered for a particular course, the applicable period will be communicated during the purchase process or in the relevant course terms.
To help us process a request, you may be asked to provide the name and email address associated with your purchase together with reasonable information about your request.
Non-Refundable Situations
Unless otherwise required by applicable law or expressly stated at the time of purchase, refunds may not be available in circumstances such as:
- The applicable refund period has expired.
- Significant course content has already been accessed or consumed.
- A request is based solely on a change of mind after the applicable refund conditions have been satisfied.
- The account or course access has been suspended because of misuse, fraudulent activity or a violation of applicable terms.
- The purchase was made through a third-party platform whose refund rules apply to the transaction.
How to Request a Refund
To request a refund, contact Rogers Consultants using the email address provided on our Contact page or during the purchase process.
Your request should include enough information for us to identify the relevant purchase and understand the reason for your request.
Please do not include unnecessary sensitive personal information in your refund request.
Refund Processing
If a refund is approved, it will generally be issued using the original payment method where technically possible.
The time required for the refunded amount to appear in your account may depend on your bank, card issuer or payment provider.
Rogers Consultants cannot guarantee the processing time imposed by a third-party financial institution.
Exceptions
Nothing in this Refund Policy is intended to limit any rights or remedies that cannot legally be excluded or restricted under applicable consumer protection law.
Where a specific course, promotion or purchase agreement provides different refund terms, those terms may apply to that purchase.
Contact Us
If you have questions about this Refund Policy or would like to submit a refund request, please contact Rogers Consultants.